Suttons agrees that in the event of any failure* of any Covered Component, it will repair or replace such component using parts of a like kind and quality, to acceptable working condition, to the extent of the limits of the Auto Protection Plan, provided that the Customer has observed the conditions and terms of the Auto Protection Plan.
*Failure means the inability of any Covered Component to satisfactorily perform the function for which it was designed.
The conditions of the Contract commence at the Delivery Date and the benefits commence on the later to occur of either the Delivery Date, the expiry of any Manufacturer's full, or Dealership's Statutory Warranty.
The Contract will cease upon expiry of either the period of time, or the distance travelled, whichever occurs first, as indicated in the box under the "TERM OF CONTRACT" shown on the Customer Contract Page in the Warranty booklet that was issued to you.
To ensure the longevity and safety of your Vehicle it is very important that you maintain its mechanical standard.
It is a condition of this Auto Protection Plan that ONLY Suttons service centres service your Vehicle.
You will benefit from The Suttons Auto Protection Plan if your Vehicle is serviced ONLY by us, during both the Manufacturer's Warranty (in accordance with the Manufacturer's requirements) and the Suttons Auto Protection Plan until both periods expire.
After the expiry of the Manufacturer's Warranty period and upon commencement of The Suttons Auto Protection Plan, you will enjoy the Suttons six month or 10,000 km (whichever occurs first) Fixed Price service plan.
It is your responsibility to ensure these services are performed and that the service details are recorded correctly on your Auto Protection Plan documents.
Failure to do so will void the Auto Protection Plan without further notice.
It is your responsibility to check coolant and oil levels on a regular basis.
Suttons will not be responsible for any failure due to lack of appropriate oil or coolant.
*** Failure to meet these servicing requirements will void this agreement. ***
Limits of liability of this Auto Protection Plan shall be those indicated under "LIMITS OF LIABILITY" shown on the Customer Contract Page of your warranty booklet.
The type of Auto Protection Plan that your Vehicle is covered by is specified next to "Auto Protection Type" on the Customer Contract Page.
In the event of any failure likely to give rise to a claim under this Auto Protection Plan, the Customer shall, as soon as is reasonably possible:
The conditions of the Contract commence on the Delivery Date and the benefits commence on the later to occur of either the Delivery Date, the expiry of the full Manufacturer's Warranty or Dealer's Statutory Warranty provided with the Vehicle and, subject to your compliance with the conditions contained in this booklet, will continue until the expiry date or expiry kilometres shown on the Customer Contract Page in this booklet.
To avoid any misunderstanding, please read this carefully. Two important conditions of the Auto Protection Plan are:–
In simple terms, Suttons will repair or replace covered components, to the limits of the Auto Protection Plan, if you have the vehicle serviced ONLY by us.
After the expiry of any Manufacturer's Warranty period we will agree to service your Vehicle under the Suttons six-monthly/10,000 km Fixed Price Service Plan at the price quoted on the Customer Contract Page. The Suttons six-monthly/10,000 km Fixed Price Service Plan includes:
Servicing is necessary to maintain your Vehicle in good condition. You will be advised of any defect found. Any items covered by the Auto Protection Plan will be repaired at a mutually convenient time in accordance with the terms of the Plan.
In the event any additional work is required, we will refer any other required repairs or defects outside of this Auto Protection Plan, to you for your approval, prior to any work being commenced. If your vehicle requires synthetic or specialty oil, as specified by the manufacturer, additional charges may apply. Please note that whilst the Suttons Fixed Price Service Plan is intended to cover part of your Vehicle's regular servicing needs during its lifetime, it is NOT a substitute for the full Manufacturer's service requirements for your Vehicle.
In order to meet the Manufacturer's service requirements your Vehicle will require additional periodical maintenance on specific items from time to time. These will be at additional cost to you. For example, automatic transmission servicing, timing belt replacement, spark plugs, brake fluid or engine coolant replacement will be required at the Manufacturer's recommended intervals. For safety purposes, it is a requirement to have the brake fluid replaced every two years
Our Auto Protection Plan is not an insurance policy. It is a contract between You and Suttons, designed to ensure that your Vehicle is maintained to a standard that will help protect You from costly repairs to defective parts.
|Standard Cover||Premium Cover|
All internally lubricated parts, including:
Pistons, Piston Rings & Pins, Crankshaft a Main
Bearings, Connecting Rods & Rod Bearings,
Camshaft, Timing Chains or Gears, Rocker Arms,
Valves & Springs, Valve Guides & Seats, Push
Rods & Lifters, Oil Pump.
Excluded from this cover are: Cylinder Head(s), Engine Block or Barrels or blown Head Gaskets.
|ENGINE All internally lubricated parts, including: Balance Shafts, Camshafts, Camshaft Pulley, Camshaft Towed Connecting Rods, Big End Bearings, Crankshaft & Main Bearings, Distributor, Oil Sender Unit, EGR Valve, Factory Fitted Turbo, Harmonic Balancer, Idler Pulleys, Lifters, Oil Pressure Relief Valve, Oil Pump, Piston Rings, Gudgeon Pins, Pistons, Push Rods, Rocker Arms & Shafts, Throttle Cables, Throttle Linkages, Timing Belt Pulleys, Timing Chain, Timing Gears, Valves, Valve Guides, Valve Springs, Valve Stem Seals, Waste Gates, Flywheel, Flex Plate, Starter Ring Gear, Excluded from this cover are: Engine Block or Barrels or blown Head Gaskets, Cylinder Head(s).|
|DIFFERENTIAL & DRIVE LINE Bearings, Centre Bearings, Half Shafts, U & CV Joints, Crown Wheel & Pinion, Gears, Limited Slip Clutch Pack, Drive Shafts, Drive Axle Housing If Damages Are Due To Failure Of Internally Lubricated Components.||DIFFERENTIAL & DRIVE LINE Axle Hub Bearings, Axle Shafts, Bearings, Bushings, Centre Bearings, Crown Wheel & Pinion, Front Hub Bearings, Gears, Half Shafts, Limited Slip Clutch Pack, Locking Hub Assemblies, U & CV Joints, Drive Shafts, Swivel Hubs, Drive Axle Housing If Damages Are Due To Failure Of Internally Lubricated Components.|
|BRAKING SYSTEM Calipers, Hydraulic Lines, Master Cylinder, Vacuum Boosters, Wheel Cylinders.||BRAKING SYSTEM Brake Linkages, Brake Pressure Limiter, Handbrake Cable, Callipers, Handbrake Mechanism, Hydraulic Lines, Master Cylinder Brake Booster Unit, Proportioning Valve, Brake Pedal Box, Wheel Cylinders.|
|SUSPENSION Covers Front Suspension Only. Control Arms, Radius Rod Bushes, Top & Bottom Ball Joints, Wheel Bearings & Stub Axles.||SUSPENSION Sway Bar Bushes, Bump Stop Cushions, Control Arms, Radius Rod Bushes, Steering Rack Mounts, Tension Rod, Top & Bottom Ball Joints, Wheel Bearings & Stub Axles.|
|FUEL MANAGEMENT SYSTEM Fuel Pumps, Injector Pump, Injectors||FUEL MANAGEMENT SYSTEM Fuel Pumps, Fuel Sender Unit, Fuel Relay, Injector Pump, Pressure Requlator, Vacuum Pump, Injectors, Accelerator Pump, Solenoids.|
|TRANSMISSION Internally Lubricated Parts Only. Transmission Case If Damages Are Due To Failure Of Internally Lubricated Components.||TRANSMISSION All Internal Mechanical Parts Including Accumulators, Bearings, Chain & Sprockets, Clutch & Band Assemblies, Electric Shift Control Unit, Gears, Interlock Control Unit, Solenoids, Inhibitor Switch, Oil Pump, Over Drive Clutch, Pressure Switches, Selector Forks, Selector Shafts, Servo Units, Synchromesh Assembly, Valve Body, Speedo Transducer, Transmission Case and Torque Converter Case If Damages Are Due To Failure of Internally Lubricated Components.|
2WD Vehicles Only.
Pressure Plate, Clutch Fork, Thrust Race Bearing, Clutch Master & Slave Cylinder.
2WD Vehicles Only.
Clutch Master & Slave Cylinder, Clutch Fork, Pressure Plate, Spigot Bearing, Clutch Linkage, Throw Out Bearing, Clutch Cable, Clutch Pedal Box.
|COOLING SYSTEM Electric Fan Thermostat, Fan Hub, Thermostat, Water Pump, Radiator Cooling Fan Motor.||COOLING SYSTEM Radiator Cooling Fan Motor, Electric Fan Thermostat, Fan Hub, Thermostat, Water Pump, Heater Tap.|
|STEERING Idler Arms, Power Steering Pump, Steering Rack, Tie Rod Ends, Power Steer Box, Pitman Arms.||STEERING Centre Links, Idler Arms, Pitman Arms, Power Steering Pulley, Power Steering Pump, Steering Column & Bushes, Steering Lock, Steering Rack, Tie Rod Ends, Tilt Lever, Power Steer Box.|
|ELECTRONICS & ELECTRO-MECHANICAL Engine Management Computer, Starter Motor, Wiper Motor, Voltage Regulator, Alternator.||ELECTRONICS & ELECTRO-MECHANICAL Central Locking Actuator, Door Light Actuator & Switch, Electric Boot Release, Engine Management Computer, Air Suspension Compressor, Alternator, Starter Motor, Voltage Regulator, Hazard Light Switch, Headlight Switches, Indicator Switches, Key Remote, Power Seat Motors, Rear Demister Switch, Remote Fuel Release Mechanism & Cable, Headlight Motors, Sun Roof Motor, Window Motors, Window Regulators, Windscreen Washer Motors, Windscreen Wiper Arms & Linkages, Wiper Motor, Wiper Switches, Load Proportioning Valve, Aerial Motor, Mirror Motors, Mirror Switch, Mechanical Switches.|
|AIR CONDITIONING Compressor, Compressor Clutch.||AIR CONDITIONING A/C Switch, Compressor, Compressor Bearings, Compressor Clutch, Recycle Vent Flap, Blender Motor Idler Pulley, Idler Pulley Bearing, TX Valve, Vacuum Control Switch.|
|BODY & INTERIOR None.||BODY & INTERIOR Accelerator Pedal & Cable, Boot Struts, Bonnet Hinges, Bonnet Lock & Cable, Bonnet Striker, Bonnet Struts, Boot Hinges, Boot Lock Striker, Boot Lock & Cable, Door Handles & Rods, Door Hinges, Door Locks & Cable, Door Strikers, Glove Box Lock, Locks, Seat Belt Tensioners & Locking Mechanism, Seat Recliner Mechanism, Seat Runners, Speedo Cable, T/Bar & Bushes, Vent Cables.|
The benefits of our Auto Protection Plan apply only to the parts listed under "PARTS COVERED" on pages 6-9 of this booklet. Any parts not listed therein are specifically excluded. This Contract does not cover the following:
Australia wide assistance program with over 1200 service providers in our network, on call 24 hours a day 7 days a week delivering peace of mind motoring with quality road rescue services.
If you need roadside assistance simply phone 1800 817 877.
# First $55.00 of vehicle access fee covered
* Minimum 5 litres of unleaded petrol at owner's cost, LPG/Diesel vehicles transported to fuel supply.
If you break down, or your vehicle is unable to be safely driven, we will transport you back to the dealership where you bought your car within a 50km limit. Otherwise it will be taken to the nearest authorised service centre.
Australia Wide Assist's roadside assistance programs have comprehensive nationwide coverage with a network of professional service providers. To ensure customer satisfaction and quality service, the network is constantly being reviewed, upgraded and added to.
Our operators are equipped with a state of the art mapping system which manages the service provider network. When a call for assistance is received, the system enables the operator to locate and contact the nearest available service provider, despatch assistance and give an estimated time of arrival to the driver in need within minutes.
With over 1200 service providers in our network, on call 24 hours a day 7 days a week an Australia Wide Assist roadside assistance program can then deliver the peace of mind, quality service and value for money you require.
Find the nearest Suttons Dealership at our dealership search page.
Suttons Auto Protection Plan provides you with added protection after the Statutory or Manufacturer’s Warranty has expired. The Suttons Auto Protection Plan also helps to protect your vehicle through consistent, regular servicing.
The benefits of upgrading to the Premium Protection Plan are wide ranging. Below are just some of the great inclusions of the Premium Protection Plan.
|Standard Protection||Upgrade to Premium Protection|
Premium cover provides your vehicle with the following fantastic benefits to keep you secure whilst you meet your servicing requirements.
* The benefits under this Auto Protection Plan are capped to the limits of liability indicated under "LIMITS OF LIABILITY" on the Customer Contract Page.